Training: Diversity Awareness
Overall Goal
The overall goal is to assist and enable all participants to use equality and diversity as a key part of their business effectiveness in terms of the organisation's reputation; its internal and external relationships; and results.
Objectives
By the end of the session participants should:
- Fully understand the principles of equality and diversity and their role in the provision of services;
- Recognise and be able to articulate the positive outcomes that flow from implementing an equality and diversity agenda;
- State how discrimination occurs and its potential impact in the provision of services to customers;
- Have an understanding of institutional exclusion;
- State their legal; corporate and personal responsibilities in the delivery of services;
- Consider what their organisation is currently doing to achieve equality and diversity in practice;
- Have begun to develop a personal action plan to utilise Equality and Diversity in their day to day tasks.
